Quality Management

Private Medisun Çayyolu Hospital provides high quality health services in line with the Ministry of Health Quality Standards in Health. Our hospital implements quality management processes by showing continuous improvements.

OUR WORKING PRINCIPLES AS QUALITY DEPARTMENT
It is aimed to realize fast and accurate diagnosis and treatment by using modern and advanced technology. It is the responsibility of all employees, especially the senior management, to ensure the continuous improvement of the system by working in accordance with the requirements of our Hospital Quality Management System.
In our organization, Quality Management System studies are accepted as an activity that must be carried out by all units and all employees. Accordingly, continuous trainings are organized and implemented to ensure that all employees are informed about Quality Management and quality improvements. Employees are encouraged to participate in quality studies.
Processes are determined to continuously improve satisfaction by measuring the expectations and requests of patients, their relatives and contracted institutions. Improvement activities that measure the performance of these processes are planned.
In order to improve service quality, good relations are established with cooperating companies and their performance is continuously measured to ensure faster, more economical and higher quality service.

Our Quality Policy
 To provide quality health services with the infrastructure, knowledge and human resources required by modern medicine
 To continue to work in accordance with quality standards in line with corporate objectives
 To provide uninterrupted health services with timely, appropriate, competent and sufficient resources to achieve strategic goals in the light of corporate objectives
 To provide quality service by observing national and international patient and employee safety targets
 Ensuring patient, patient relatives and employee satisfaction and meeting expectations
 To adopt the philosophy of lifelong education to increase the quality of employees and support the health of patients and their relatives
 To contribute to activities to protect and improve the health of the society in accordance with its objectives
 Not compromising on the requirements of the Quality Management System and implementing the current one
 To increase efficiency in line with the objectives by ensuring the compliance of processes and improving their effectiveness
 Ensuring continuous improvement
 Accountability.
Our Duties as Quality
 Monitoring national and international standards, implementing the current ones in line with the objectives
 To carry out all its activities in accordance with the legislation, standards and objectives of the institution and to ensure its traceability
 To ensure the coordination of employees within the framework of legislation, standards and objectives, to monitor, provide feedback and ensure improvements
 To monitor, evaluate and coordinate corporate macro and micro targets and key performance indicators
 Maintaining improvements in line with self-assessments, ensuring employee participation and development
 To evaluate patient and employee satisfaction, to maintain improvements, to ensure the protection of rights and responsibilities
 To monitor, analyze and maintain improvements in patient and employee safety practices
 To monitor the impact of decisions and ensure participation by maintaining internal governance.
In this sense;
- Our priority is to keep satisfaction at the highest level by meeting the expectations of patients and their relatives,
- To continuously improve our quality management system with a contemporary management approach,
- To provide honest quality healthcare services by continuously improving the trust of patients, suppliers and all employees in the organization,
- Enabling team spirit in the improvement and development process by supporting our employees with continuous training,
- To provide a friendly, sincere and respectful working environment that employees are proud of,
- Using our resources effectively,
- Respect for the environment,
- To be the most respected and reliable hospital in our region.
Quality Management System
Our hospital continues to work on patient and employee safety monitoring and measurement studies and continuous improvement.

Benefits of Quality Management System:
- Cost and time savings
- Patient-oriented service delivery
- Fewer patient/caregiver - employee complaints
- Optimal use of resources
- Healthy information flow
- Ease of management
- Providing quality patient care
- Creation of leadership awareness among staff to develop and improve quality
- Ensure continuous improvement
- Ensuring the continuity of training activities

Quality Management Principles
Patient Orientation
Our hospital must understand and strive to exceed current and future patient needs and expectations.
Leadership
Leaders set the purpose and direction of the organization. In order to achieve the goals of the organization, an environment must be created to ensure the participation of people.
Involvement of Individuals
Employees are the foundation of an organization. Their full involvement in the work enables them to use their talents for the benefit of the organization.
Process Approach
If appropriate resources and activities are managed as a process, the desired results can be achieved more effectively.
System Approach in Management
Identifying, understanding and managing the system in which interrelated processes are created for a specific purpose increases the effectiveness and efficiency of the organization.
Continuous Improvement
Continuous improvement should be the organization's most enduring goal.
Realistic Approach to Decision Making
Effective decision making depends on analyzing data and information.
Mutually Beneficial Supplier Relationships
Although the organization and its suppliers are independent from each other, a mutually beneficial relationship creates value. Total Quality Management, which provides a great competitive power and superiority in organizations, is successful in ensuring dynamism and development in the organization if the principles mentioned above are adopted and implemented.